Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Asurion - someone filed false claim on my account for iphone
77Sam
Member

I have seen a few posts in the past on this.  They sent replacement phone out of state.  The only security check they use is to verify an address.  I received a strange email from them saying a claim was filed.  A week later a second claim was filed.  Where is the security check?  Has this happened to anyone? 

Labels (1)
0 Likes
Re: Asurion - someone filed false claim on my account for iphone
vzw_customer_support
Customer Support

Hey there 77Sam,

I'm sorry to hear about the fraudulent claim that was placed on your account.  Your security is important to us and I want to make sure that this gets addressed.

Have you reached out to Asurion to alert them? I would recommend doing so.  They can be reached directly at 888-881-2622.

If you have any issues, please let me know and I can reach out to them on your behalf.

NicholasB_VZW
Follow us on Twitter @VZWsupport.

0 Likes