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Brand new 5c locked
dawn1205
Member

I just turned on my new 5c. I plugged it into my iMac with iTunes running & I got an alert through iTunes about my phone. When I picked up the phone it was at the "slide to unlock" screen & when I slid it, it asked for the 4 digit pass code which I've hadn't set up yet. I can't unlock it & it hasn't been on for more than an hour! Help!

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Re: Brand new 5c locked
vzw_customer_support
Customer Support

Hi dawn1205,

Congrats on your new iPhone 5c! Let's get your phone unlocked for you. When you plugged your phone into your iMac did your phone restore from a back up you had saved? If so, this may be the reason it is asking for a passcode? Keep us posted.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

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Re: Brand new 5c locked
Big_D_Docking_Dude

I think it might be the last four digits of your phone number. Don't quote me on that though.

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Re: Brand new 5c locked
Not applicable

http://support.apple.com/kb/ht5014

Or for a locked device be it iPhone or iPad or iPhone read the solutions here.

https://discussions.apple.com/thread/4598741

Good Luck

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Re: Brand new 5c locked
vzw_customer_support
Customer Support

Hi dawn1205,

Congrats on your new iPhone 5c! Let's get your phone unlocked for you. When you plugged your phone into your iMac did your phone restore from a back up you had saved? If so, this may be the reason it is asking for a passcode? Keep us posted.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

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