When I pre-ordered 2 iPhone 5 devices at 0305 Eastern on 09/14, the site said "Delivery by 09/21/2012" for both phones. Not being one to believe automated sites, I called Verizon to check the order status, and I was told that the phones would SHIP on 09/21, and that they would probably arrive not later than the following Tuesday (09/25). When I called back a second time, the CSR said the same thing, but that Verizon might also ship some pre-orders early.
Does anyone know when these devices will ACTUALLY ship? My pre-order confirmation CLEARLY says DELIVERY on 09/21.
What is the actual answer here? I placed the pre-orders and had the confirmation about 5 minutes after Verizon began accepting pre-orders, so there's no way they had sold out by then.
What's the story?? A consistent answer on this would be really nice. I have a Droid Bionic from Verizon, but we are switching all of our phones from AT&T. I have to say, Verizon is doing a very poor job communicating accurate information on this release.
I had the same exact issue last year when I pre ordered my 4S. Confirmation said Deliver by 10/14, the order status said Ship by 10/14. Called CS, they told me it will definitely ship on 10/14 and I will get it early the following week.
They were wrong. I got it on 10/14 via Fed Ex.
Don't believe the order status or the CSR. You will get it Friday.
I recall not getting anything in my email concerning my order which is why I was freaking out and calling them. The only thing I remember that put my mind at ease was that two days before I received the phone, I logged on to my Credit Card website to check my account and saw that Verizon charged me for the phone that day. I know they charge your card once it ships, so I felt alot better by Wednesday.
@JamieFarFromHome - Just wanted to touch base with you to see if you received your phone.
Let us know!
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My wife & I both received our phones as promised on 09/21.
We'll be porting our numbers from AT&T tomorrow. We both believe switching from AT&T was the right call.
Thanks so much for the follow-up!