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Caller ID problem
edwardsonata
Member

When I am on a call and another call comes through, it beeps like normal, but nothing shows up on the caller id screen to allow me to click over or see who it is. Any thoughts?

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Re: Caller ID problem
kaebfly
Leader

Are you sure it's a call and not an email or some other alert? Not trying to imply that you don't know the difference but it is a possibility that it's not a call you are being alerted to. Otherwise...not sure what it could be...you can try the usual (Reset/Restart....restore if you have tried every other possible thing) or you may need to contact VZW to see if it's possibly an issue.

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Re: Caller ID problem
vzw_customer_support
Customer Support

Hi edwardsonata! I know its important to receive those incoming calls. Have you checked to see if these are calling coming through or maybe just a text/email notification? On the iPhone, it is designed to show the callers info and options in green and green to answer and decline. Keep me posted if this is still a concern for you. Thanks!

AdamE_VZW
Follow us on Twitter @VZWSupport

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