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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Camera and phone freezes up
MJEFE
Member

This is my second 5C in less than a year due to technical issues.   This time, my camera freezes up and I am unable to utilize the camera.  After visiting the local corporate store, I was told they can do nothing for me even though it didn't appear as though the phone was damaged.  This is a apple problem and if I wan to solve it with Verizon it would cost me a couple hundred dollars.  Otherwise wait for my upgrade.  Long story short, we are customers for nearly 20 years and this is the worst phone and customer service I have received,  am I out of options for a device that does not work correctly at no fraught of my own?

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Re: Camera and phone freezes up
vzw_customer_support
Customer Support

I use my iPhone camera to take basically all my pictures MJEFE. So having a camera that freezes up is not ok. I am sorry to learn that you've had 2 other replacements, your loyalty definitely speaks volumes with us and we want you to have a properly working phone. While we are able to replace with the same make/model, what I might suggest doing is checking with Apple directly. They may have an alternate option for you.
ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �CorrectAnswer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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