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Camera and phone freezes up
MJEFE
Member

This is my second 5C in less than a year due to technical issues.   This time, my camera freezes up and I am unable to utilize the camera.  After visiting the local corporate store, I was told they can do nothing for me even though it didn't appear as though the phone was damaged.  This is a apple problem and if I wan to solve it with Verizon it would cost me a couple hundred dollars.  Otherwise wait for my upgrade.  Long story short, we are customers for nearly 20 years and this is the worst phone and customer service I have received,  am I out of options for a device that does not work correctly at no fraught of my own?

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Re: Camera and phone freezes up
vzw_customer_support
Customer Support

I use my iPhone camera to take basically all my pictures MJEFE. So having a camera that freezes up is not ok. I am sorry to learn that you've had 2 other replacements, your loyalty definitely speaks volumes with us and we want you to have a properly working phone. While we are able to replace with the same make/model, what I might suggest doing is checking with Apple directly. They may have an alternate option for you.
ErinW_VZW
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If my response answered your question please click the �CorrectAnswer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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