Can I file an insurance claim for a cracked screen?

[chueyee]

So like my father just bought insurance few days ago and my screen is cracked. Am i able to get it replaced?

[rcschnoor]

Yes, file an insurance claim and pay the deductible. You will receive a refurbished model.

[vzw_customer_support · Accepted solution]

Oh my, a cracked screen is never good chueyee. Glad to hear you have equipment insurance. A cracked screen is considered physical damage and can be replaced through equipment insurance. If you have Asurion Insurance and you pay for the feature monthly on your Verizon Wireless bill, you my start your claim by visiting http://bit.ly/1MUszFX When filing a claim, there is a deductible. The amount of the deductible will also be available on the website provided. For additional information regarding insurance click, http://vz.to/1I1eAx0

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MichelleS_VZW
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[FrannieT]

I currently have insurance on my son's iPhone 6S, which is at least 3-4 years old.   It's paid for.   Would the insurance still pay for damage or replacement in that event?

Doogles

[vzw_customer_support]

FrannieT,

We always want to make sure you have options to get a great replacement phone when you need to. I know how crucial that is. As long as you are still paying for the insurance it is still available to help you repair or replace your device if needed. Is something wrong with your son's phone? Please share details so we can fully assist you. 

AndrewT_VZW