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Can I replace a lost iPhone which was on Vacation Hold through My Verizon?
FLYBYEBYE
Member

Can I replace a lost iPhone with a used one through My Verizon?  Mine was on Vacation Hold so I can't turn it back on.  Any ideas how I should proceed?

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Re: Can I replace a lost iPhone which was on Vacation Hold through My Verizon?
bizzareone
Sr. Member

Take the line off the vacation hold, order the replacement through Asurion, then once you get the replacement, place the line back on vacation hold.

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Re: Can I replace a lost iPhone which was on Vacation Hold through My Verizon?
rcschnoor
Sr. Leader
Sr. Leader

What do you mean by "Vacation Hold"? Was is suspended with billing? Was it suspended without billing? Did you have insurance? Were you paying the monthly insurance payment while it was on "Vacation Hold". If you were not paying a monthly insurance premium when you lost the phone, Assurion may have a legitimate reason to deny providing you with a replacement.

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