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Can I retrieve information that was deleted after an update?
steventhomas7
Newbie
‎04-01-2014 05:49 PM

I phone 5 forced update and lost everything even in I cloud?  Can I retrieve information ?

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Re: I was forced to do an update and it wiped out all my contacts and photos on my phone and I Cloud. Can I retrieve this information somewhere?
vzw_customer_support
Customer Service Rep
‎04-03-2014 06:15 PM

Thanks for reaching out Steventhomas7.
I'm sorry to hear you lost your information. Is the iCloud signed in with your apple id? Here's a great link with troublshooting steps for iCloud: http://bit.ly/1eeO1n1 Were they saved anywhere else? For example iTunes?

I hope the link helps. Please reach out to us if you have any questions.

JoeL_VZW
Follow us on Twitter @VZWSupport

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