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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can I retrieve information that was deleted after an update?
steventhomas7
Member

I phone 5 forced update and lost everything even in I cloud?  Can I retrieve information ?

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Re: I was forced to do an update and it wiped out all my contacts and photos on my phone and I Cloud. Can I retrieve this information somewhere?
vzw_customer_support
Customer Support

Thanks for reaching out Steventhomas7.
I'm sorry to hear you lost your information. Is the iCloud signed in with your apple id? Here's a great link with troublshooting steps for iCloud: http://bit.ly/1eeO1n1 Were they saved anywhere else? For example iTunes?

I hope the link helps. Please reach out to us if you have any questions.

JoeL_VZW
Follow us on Twitter @VZWSupport

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