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Can I undo an attempt to load IOS 7.0 on my device?
MrPhil427
Member

7 hours ago i made the unfortunate decision to go ahead and upgrade to 7.0 on my I5.  after the first attempt failed at the three hour mark and the second attempt failed at the 3.5 hour mark (error message -39-)  my phone is now useless.  i have started the third attempt and it says i have 3 hours to go.  HELP!

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Re: can i undo an attempt to load 7.0 in my I5?
ttipgem
Sr. Member

Assuming you are asking about an iPhone 5, the answer is "no".  You cannot roll back the iOS.

You might try restoring from iTunes.

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Re: can i undo an attempt to load 7.0 in my I5?
ttipgem
Sr. Member

Assuming you are asking about an iPhone 5, the answer is "no".  You cannot roll back the iOS.

You might try restoring from iTunes.

View solution in original post

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Re: can i undo an attempt to load 7.0 in my I5?
MrPhil427
Member

i am on my 5th attempt with itunes. so far no luck there. 

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Re: can i undo an attempt to load 7.0 in my I5?
ttipgem
Sr. Member

Do a Google search for iPhone DFU mode and try that.

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Re: can i undo an attempt to load 7.0 in my I5?
vzw_customer_support
Customer Support

Hi MrPhil427,

Oh my! Software updates are supposed to make your device better. Are you connected to Wi-fi attempting to download this update? Did have enough space on the device? You can attempt to restore your device via iTunes http://vz.to/NrL6R9 by performing an Alternate Hard Reset.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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