Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't make/receive calls after setting up replacement iPhone 5s.
swmusic29
Member

I received a replacement 5s and after I added my old SIM card and registered the phone, I'm not able to make/receive phone calls.  I can't even call 611.  When I make any sort of call I hear this recording: "Welcome to Verizon Wireless.  We're unable to complete your call - Announcement: 3 "switch" 64-2."  How can I fix this?

Labels (1)
Tags (1)
0 Likes
Re: Can't make/receive calls after setting up replacement iPhone 5s.
vzw_customer_support
Customer Support

Hello swmusic29, We definitely want to make sure your iPhone 5S is working. The recording you're receiving means the phone is not registering properly on our network. Is your previous iPhone 5S turned off? Are you able to send/receive text messages? Please try Resetting the Network Settings http://vz.to/QbBz21. Any improvement?

TanishaS1_VZW
Follow us on Twitter @VZWSupport 

0 Likes
Re: Can't make/receive calls after setting up replacement iPhone 5s.
swmusic29
Member

No. It's still not working. I was informed by a Verizon rep that my account was suspended by mistake, however they couldn't resolve the issue because the Fraud Department was closed for the night. I put the SIM card back in my original phone and am hoping this gets resolved ASAP. This has been a disaster.

Sent from my iPhone

0 Likes