Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't send or receive pics on wifi
skip43
Member

After dealing with the iMessage issue yesterday I am now having issues sending and receiving picture while on wifi with iMessage off. Software and carrier are up to date.

And don't even get me started on the INSANE data usage issues I'm dealing with currently.

Labels (1)
0 Likes
Re: Can't send or receive pics on wifi
vzw_customer_support
Customer Support

I can definitely help you out with your messaging woes skip43! Picture messages must be transmitted over the cellular network. It will not work over Wi-Fi. So if you're connected to Wi-Fi only, please ensure that you have enabled cellular data before sending a picture message. You can email them or use instant messaging programs over Wi-Fi, but MMS specifically must be done over our cellular network.

I hope that helps! Let us know if you need anything else.

Regards,

MikeS_VZW
Follow us on Twitter @VZWSupport