Here's what I'm trying to do:
We have three iPhone 4's and two basic phones (5 lines total). I want to upgrade the basic phones to the iPhone 5 with a 2gb option, then when they come, move those phones to the lines that currently have unlimited data, then move the basic phone back to the other lines, and then cancel the 2gb option.
Would that work?
I've been told it would, but then a csr told me it wouldn't. That the data option travels with the phone.
yes it will work.. i dont know what CSR told you it wouldnt but they were wrong. pretty much what forces you to give up your data plan is signing a new contract on the line with the plan, anything else should work fine
Here's the whole conversation:
This rep didn't agree:
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Brittany'
Brittany: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: hi i have some question about upgrading the lines on my account
Brittany: Cool! I will be more than happy to help you get upgraded.
You: question one: if i order iPhone 5 on line 1 and 5 (which are non smartphone right now) then once i get the iphones can i change those iphone to other two lines (which has unlimited data rightnow)?
Brittany: Unfortunately, no. When you upgrade a line with unlimited data, you have to change that option. Even though you are upgrading different lines, when you activate it on the line with unlimited data, it is like you upgraded that line and switched the upgrade dates.
You: What if I upgrade it with the 2 gb option? Then when the phones come, switch them to the unlimited lines and cancel the 2gb plan on the other lines?
Brittany: The only way to keep unlimited data is to purchase a phone at full retail price.
You: So lets take this step by step.
You: What happens if I upgrade the non smart phone lines to the iPhone5 with 2gb data option?
You: I pay $199 each right?
Brittany: You pay $199 if you are upgrading to the Iphone 5-16GB.
You: Ok, so then I call soon after getting them and tell the agent to please switch the iPhone 5's to the current unlimited data plan.
You: You can't do that?
Brittany: Those lines will then have the 2GB options like you picked.
Brittany: I don't know if you received my last message. I do apologize for that. I stated that the only way to keep unlimited data is to get a phone at full retail price.
You: It was my understanding that because I didn't upgrade those lines (technically) I'd be able to keep unlimited data on those lines.
Brittany: No, I do apologize for this misinformation. The only way to keep unlimited data is to pay full retail price for a phone.
yeah and there are vzw reps who have posted on here saying you can do it not to mention the countless number of people who have already done it with the samsung galaxy 3. you have to keep in mind you were talking to a sales CSR not one that handles swaps. also its possible that the rep you spoke to doesnt even work for verzion (many of them dont)
You shouldnt lose you unlimited data doing it that way, you basicly just do the swtich the sim card deal. But the problem going this way is the size of the sim cards are different, and you either have to buy new ones to swap them out, or verizon can just change the numbers in the system. Need to talk to a rep/person who an can do it to make sure.
Here's my scenario and what I was told.
If anyone is on an older family plan like I am, here's the solution that came straight from Verizon customer service. You can call them to verify.
I'm currentyly on the 1400 minute family plan. Have 2 smartphones (with Grandfathered unlimited data) and 2 basic phones on the plan. We wanted to upgrade and of course like everyone did not want to lose unlimited data. So I called Verizon 3 or 4 times and threatened to leave when finally I got to the right person.
First, you have to be eligible for upgrade. Transfer or use the upgrade for one of the basic phones on the basic phone line. You'll have to go through the whole process of selecting data for that phone etc... Select the minimum for everything. If you order online your total should come to $349 for the 32gb i5 after taxes and fees. Once you receive the iPhone, you'll activate it on the basic phone line. Then turn straight around and reactivate the basic phone on that same line. The plan will go back to a basic plan for that phone and will leave the i5 open to use on any other line on your plan. Then just transfer your phone line to that phone and you're all set. No change in that lines plan, just a change in phone, thus your unlimited data remains.
Double bonus for me, I'm on a promotional $9.99 per month for unlimited data on my line. It doesn't end until Feb. 2013 so I don't loose that either!
Only question I have now after reading other posts and forums is do I actually activate the phone to the basic phone line or once I receive the phone do I activate it on my smartphone line? Seems to be conflicting opinions on this!!
***UPDATE: 9/20/12 9:54am EST
Just had a chat with Verizon online. Below is what I was told:
info: Please hold for a Verizon Wireless sales
Can you give us an update once you receive the device? I am interested to see how this ends up working!
Yeah I have that same exact 1400 Family plan and two basic phones and two Smartphones like you have. I will be trying this method although I have not ordered my iphone 5 yet.
My question is why can't the activation to the unlimited plan be done online once hte phone is received? I was also curious as to why it even needed to be activated on the basic phone at all. And what is the deal with these Sim cards. If I buy the iphone 5 for a current basic phone do they somehow program the sim card to that specific number/line even before I actually activate it? We have a lot of kids so I've had to switch phones around quite often and I've always been able to accomplish everything online although if it means keeping unlimited data then making the call will be worth it.
I'm very interested on how this works out for you.