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Canada calling out to US

I bought Canadian coverage.  It worked for a few days and then quit, yet I am still paying for it.  Visual VM works, as does email and texting, and I have checked my settings.  I dial a number (with a 1 in front of it) and it shows on the screen and then goes nowhere.  This is my business lifeline and need to have it working. Going to a corporate office isn't in the picture.  Any info would be appreciated.  Thanks.

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Re: Canada calling out to US
Sr. Leader

TTurn off the phone completely by holding the sleep/power button on the side until the turn off slide comes on.  Slide to turn off.  Wait a minute, then hold the same button again until you see an apple logo.  Try to call then.  If that doesn't work, try dialing as +1 234 555 6789

you get the + by holding down the zero on the dialing keypad.