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Cannot call out?!
FallDodd
Member

I have an iPhone 5c. I have not been able to call out from it all day. I can go on the internet, send text messages, and receive calls. It just wont let me hit the send button, click on phone numbers or even use Siri to call people. My dad has Verizon and he said his phone is working, he has an Android phone. Is this just an iPhone issue? How do I fix it?

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Re: Cannot call out?!
vzw_customer_support
Customer Support

Let's find out what's going on, FallDodd! What zip code are you in? Have you tried powering your phone off and on? Are you connected to the internet via WiFi or cellular data. You can also follow this handy dandy troubleshooting guide to try to get things working again. http://vz.to/12TLCsR

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot call out?!
vzw_customer_support
Customer Support

Let's find out what's going on, FallDodd! What zip code are you in? Have you tried powering your phone off and on? Are you connected to the internet via WiFi or cellular data. You can also follow this handy dandy troubleshooting guide to try to get things working again. http://vz.to/12TLCsR

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Re: Cannot call out?!
FallDodd
Member

92705

Yes

I have tried it with internet wifi and cellular data.

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Re: Cannot call out?!
vzw_customer_support
Customer Support

FallDodd,

Thanks for the info.  There are no reports of any troubles in the zip code that you provided.  It appears to be specific to your device rather than network.  Have you added anything new to the phone recently?  The next step I would recommend taking would be to reset your network settings;

http://vz.to/1lyaSQh .   


Please let us know if you still need further assistance.


TrevorC_VZW

Follow us on Twitter @VZWSupport

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