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Cannot connect to internet without being connected to wifi
knewsome78
Member

Not sure if this is a Verizon problem or an Apple problem...I cannot get on the internet at all unless I'm connected to wifi...tried resetting everything, restoring, rebooting...all to no avail...what is the deal???

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Re: Cannot connect to internet without being connected to wifi
vzw_customer_support
Customer Support

Hi there knewsome78!

I use the internet for everything, so I definitely want to get you reconnected! Thank you so much for the troubleshooting you've already completed.

Just to clarify you mentioned you reset everything and even restored. Is LTE currently enabled: http://vz.to/1cZS2e3

Just to be sure the following steps were in fact completed, please review the following:

Resetting Network Settings steps here: http://vz.to/19REjIN and a complete Hard Reset here: http://vz.to/1cfZDog

How are phone calls and text messages? Do you see any indication of service aside from Wifi?

Please keep me posted!

Melissa_VZW
Please follow us on twitter @VZWSupport

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