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Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller.
Wenderful
Member

Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller. Does this when someone calls me or I call them. The "Ear Speaker" doesn't seem to work. What can I do? 

This phone was sent as a replacement to my happy iPhone 5 three weeks ago while it was under warranty.  This is the first time we have tried to call someone and SURPRISE.... it doesn't work..  Help!!

Labels (1)
Re: Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller.
vzw_customer_support
Customer Support

Help has arrived Wenderful! We'll do everything to ensure your device is full working. Is this happening with every call?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller.
Not applicable

Personally I would go into an Apple Store and have them warranty it.

Verizon will send yet another one if you call them and tell them its not working properly.

Never ever use Verizon if you can use Apple.

Good Luck

Re: Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller.
Wenderful
Member

Yes it is happening with every single call.

Thanks, Wendy

On Oct 22, 2014 6:26 PM, "Verizon Wireless Customer Support" <

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Re: Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller.
B33
Sr. Leader

I would as well.. although in some places it's kind of hard to find there stores close for me it would be a 3 to 4 hour Drive to Leawood, KS but I though I would add the Following below..

Here is the list of Apple Retail Store locations: For States and Cities in the U.S.

Apple Retail Store - Store List

Re: Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller.
Not applicable

Maybe in Kansas you don't need to drive! Just grab Toto and Click your heels

Re: Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller.
B33
Sr. Leader

Ha Ha sounds like a plan Big E

Re: Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller.
Not applicable

You have seen the Wizard of Oz? Toto and Dorothy in Kansas. She took her dog and clicked her heels three times. Ha ha

Re: Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller.
nicholasbranson
Sr. Member

You might want to check and see if there may be some debris in the headphone jack. This could make the phone think headphones are in, and behave exactly the way you describe.

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Re: Cannot hear caller but they can hear me. If I place call on speakerphone, then I can hear the caller.
B33
Sr. Leader

Ya Ya Many years ago b

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