I apologize for the delay because I realize the importance of reliable service! I am confident your issue has been resolved since your original post. If not, I can happily assist you. What is your current zip code? Has your phone been exposed to any physical/water damage? Try holding the power and home button simultaneously until the Apple appears. I look forward to hearing from you soon.
Thanks for your contribution to our community forums,
Follow us on Twitter @VZWSupport