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Cannot use the phone while roaming in Canada
roamingcanada
Member

I am now in a Canada city included in Verizon's coverage map. But the phone can neither call any number nor receive a call. It always shows roaming with a strong signal. I have added Canada plan to the phone package before the trip.

I have called the support number twice today, and spent at least half an hour each time. The problem is not fixed, and they promised me to create a problem tracking ticket and I got no email or phone call related to the problem so far.

I already missed several important calls today. Really upset by the service, and maybe I should switch to ATT, but I just started the 2-year contract with Verizon. Any suggestion?

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Re: Cannot use the phone while roaming in Canada
roamingcanada
Member

Got a call from a local phone company and he said the problem was on their side. It was fixed.

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