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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Card charged, but phone not shipped?
NVieira
Member

I placed my order at 3:05AM eastern, my card was charged yesterday (posted, not pending), but the phone still hasn't shipped yet. The order status still just says "ship by 9/24". What gives?

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Re: Card charged, but phone not shipped?
adh1006
Member

Continue checking your order status with the confirmation e-mail you received after placing your order. Also, check your e-mail for the shipping confirmation. I kept on checking, and I got my tracking number around 5 p.m. today. (9/23)

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Re: Card charged, but phone not shipped?
vzw_customer_support
Customer Support

Hi there NVieira,

I am just as excited as you are for your new phone! We definitely want to make sure your device is on it's way. You can check right here http://bit.ly/RjmCUB for the status of your order. Did you receive tracking information by chance? Keep me posted!

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

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Re: Card charged, but phone not shipped?
khowe1
Member

^nice auto response Verizon. How about we get a real person on here to answer our questions and not some stupid "I am as excited as you are" BS.... none of us are excited... we are all ticked off because you guys keep  lying to us.

GIVE US ANSWERS.

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