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Carrier Update killed my wifi
jonboyw
Member

I got the Verizon Carrier update popup, followed the instructions, when the iPhone came back up, wifi wasn't working. It sees my network but won't connect. I reset the network settings, nothing. My wife's iPhone did NOT get the update popup and her wifi is just fine. My laptop connects just fine as well. What do I do now?

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Re: Carrier Update killed my wifi
kaebfly
Leader

Did you try re-adding your WiFi and it's password?

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Re: Carrier Update killed my wifi
vzw_customer_support
Customer Support

Hey jonboyw,

This certainly is a bit strange. Let's see if we can get your wi-fi to connect properly because that is an important part of the phone. First off, have you tried any other networks besides your home network? Will it work then? I understand it works on your computer, but let's try your phone with another network.

Also, have you "forgotten" the network and then put in the passcode again? I see that you reset network settings, and just to make sure that went through, were you prompted to put in your passcode again when trying to connect? Other than that, is your data working well on the device? Please keep us updated!

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

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