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Cosmos 2 won't call or receive calls
Blizarr
Member

I just switched one of the numbers in my group to a Cosmos 2 basic phone, it will receive texts but not calls nor make calls out. What am I forgetting?

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Re: Cosmos 2 won't call or receive calls
vzw_customer_support
Customer Support

Blizarr, 


It can surely be frustrating to have trouble using your services, so let's get things working properly for you. The main thing with basic phones is that they have to be programmed by dialing *228 and choosing option 1 to program the phone. If that's already been done, please share with us what happens when you try making a call or when someone tries calling the phone. Also, please ensure the original phone that was deactivated has been powered off completely.


ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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