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Cosmos 2 won't call or receive calls

I just switched one of the numbers in my group to a Cosmos 2 basic phone, it will receive texts but not calls nor make calls out. What am I forgetting?

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Re: Cosmos 2 won't call or receive calls
Customer Support


It can surely be frustrating to have trouble using your services, so let's get things working properly for you. The main thing with basic phones is that they have to be programmed by dialing *228 and choosing option 1 to program the phone. If that's already been done, please share with us what happens when you try making a call or when someone tries calling the phone. Also, please ensure the original phone that was deactivated has been powered off completely.

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