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Could not activate cellular data network
alyaa13
Member

My iphone 5s has been getting this message if I am not at home connected to my wifi. Error comes up while trying to use my email, any apps or go on the internet. I can still make phone calls but can't text message anyone.

So far I have checked to make sure the data is on, roaming is on, I have done a soft reset & restored network settings.

Anyone else know what can be done to fix this?


Thanks

Labels (1)
Re: Could not activate cellular data network
vzw_customer_support
Customer Support

Let's look into this alyaa13!  You should always have an excellent working phone/ service. When did this start? Please try powering off and removing SIM card for 30 seconds. Let's see if this reconnects you to Cellular Data. http://vz.to/1xnDdk0

Please keep us posted.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

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Re: Could not activate cellular data network
luckyone326
Member

Same thing is happening to me - was your issue resolved?

Thanks!

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Re: Could not activate cellular data network
alyaa13
Member

Just did this, still has not resolved the issue.

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Re: Could not activate cellular data network
mindyhn
Member

I am having the same issue - none of my internet required apps are working.. is this a verizon connectivity issue?

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Re: Could not activate cellular data network
Not applicable

Settings-cellular

Make sure all the following are on.

Cellular Data (must be green)

Enable LTE (must be green)

Roaming (must be voice & data)

You can also turn airplane mode on then off and see if that helps.

http://www.apple.com/support/iPhone

Good Luck

Re: Could not activate cellular data network
luckyone326
Member

Still having same problem...is this a Verizon issue?

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Re: Could not activate cellular data network
luckyone326
Member

I'm having same issues - have removed & reinstalled apps - still not working.

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Re: Could not activate cellular data network
vzw_customer_support
Customer Support

Hi Luckyone326,

Thanks for all of your hardwork! What zipcode are you in? When did this issue start? Did you reset network settings on the device? Go to settings>general>reset>reset network settings.


Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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