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Data Usage Alerts Not Sent as Selected
nijosc
Member

First off, since when can you not send an email to customer service?  Instead I have to post a discussion topic, or blog, or something else...?

I have my account set to submit data alerts at 50%, 75%, 90% and 100%.  Somehow though, I NEVER receive usage alerts until it has already reached around 90%. 

Today, I received an alert that my data usage was maxed out, and then one minute later that it was at 93%.  These alerts do not work.  To compound the issue, I went online and checked my usage and my account shows I am at about 63% of my usage allowance.  What gives? 

I miss the days of cheaper data before they forced us to Share Everything and the ability to contact customer service without using a message board...

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Re: Data Usage Alerts Not Sent as Selected
vzw_customer_support
Customer Support

Hey there nijosc,

I'm sorry that your data alerts don't seem to be sending out correctly. I want to make sure that these are working correctly so we can help you manage your data so you don't have to manually check all the time. I would be saddened if you left over this issue, because I am confident we can get this worked out.

In order to see what is going on I would need to review your account in detail. I have already followed you. Please follow me and send me a dm. I'll take a closer look.

NicholasB_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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Re: Data Usage Alerts Not Sent as Selected
Not applicable

All the carriers except for T-Mobile who send you a email address for tforce are email free.

Call *611 or 1-800-922-0204 to speak to customer service.

Good Luck

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Re: Data Usage Alerts Not Sent as Selected
jkontvis
Member

I had a very similar issue.  Last night, while connected to my home wifi, (and sleeping, and all my apps were killed).  I received 2 data usage alert text messages at exactly the same time (1:36am Central).  The first one said that I had used 89% of my data for the month, the second one said that I had used all my data for the month.  When I went online to check my account, I have only used a little over 50% of my data. 

This happened last month as well.  What is going on?

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Re: Data Usage Alerts Not Sent as Selected
Not applicable

Off the top of my head I would say faulty meters.

However it could be a ploy to have you pay more for data. Your guess would be a good as mine.

Good Luck

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Re: Data Usage Alerts Not Sent as Selected
nijosc
Member

That was certainly my though.  As jkontvis I've been receiving usage messages at percentages that don't relate to my requested alerts.  And I never get a notice at 50%, etc.  Luckily, you don't have to be with Verizon or AT&T to get a decent phone anymore, so I think it's time to move on after my contract is up.  Service, technologically and customer(ly) has degraded too far despite being charged more for the same amount of service I used a little over a year ago.

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Re: Data Usage Alerts Not Sent as Selected
Not applicable

Go to the T-Mobile site. They are paying off Early Termination Fees, but you have buy the new device from them on time payments if qualified and trade in a working smartphone. Unlimited Talk, Text and data w/2.5 GB of tethering is $70 plus tax and surcharges. They do give corporate discounts if you need one.

Good Luck

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Re: Data Usage Alerts Not Sent as Selected
vzw_customer_support
Customer Support

Hey there nijosc,

I'm sorry that your data alerts don't seem to be sending out correctly. I want to make sure that these are working correctly so we can help you manage your data so you don't have to manually check all the time. I would be saddened if you left over this issue, because I am confident we can get this worked out.

In order to see what is going on I would need to review your account in detail. I have already followed you. Please follow me and send me a dm. I'll take a closer look.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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