Seeing the same thing here....data usage actually started spiking right after the phone acquisition....earlier this year. Funny how Verizon said we're over when Cisco's app shows true cell data usage 25% less for the same data period. I'm thinking Verizon is bloating their own figures for the overage. BTW, we've already gone over the steps above from their customer service.
Its been another day and since deactivating LTE, my cellular data usage has continued to drop and remain reflective of how I use my phone.
I am going to start re-installing apps one at a time, and with LTE OFF see if my data use spikes once more.
I will also slowly start re-activating cellular service for apps one by one, with LTE OFF.
I also installed the Nutec data manager app, to monitor data use at the source (phone) it seems very accurate.
My brother in law was laughing, I have effectively turned my iphone into a Dumb phone. One things for sure, its very clear to me now why Verizon has been pushing their LTE network so heavily in their TV ads... and it has nothing to do with speed.
DEACTIVATED LTE AT APPROX THIS TIME
It should also be noted that my battery life has improved too since deactivating the LTE network.
When you review my data above, keep in mind that I am under a wifi network 95% of the time... 100% of the time at night/evening.
Verizon CS wants me to believe I am using my apps & data and thats whats been causing the data use. Thats a physical impossibility:
#1- I am asleep
#2- my fingers and brain can not operate my phone fast enough to tally up those rapid-fire data points... many of which are just 2-3 minutes apart.
STRONGLY suggest you all look into a data manager app/alert of some sort. its a way to sanity-check... its a polygraph of sorts.
muvotx, we're looking deeper into this issue for you. Have you downloaded applications? Some applications may be running in the background of your device. I recommend that you disable data on your device in Settings>Cellular>disable data and then monitor data usage again online at My Verizon http://bit.ly/xB4iTc Keep us posted.
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I have taken the steps I listed above on my comment from Nov 15, 1:23... please refer to my commentary above for the specifics.
It should also be noted that I also turned off all push notifications except those for the following features:
-Nutec cellular/wifi data monitor (I use this app as a polygraph of sort, to double check/ballpark my usage)
-Text+ (a free www text app that my cousin uses).
It should be noted that my wifes 4s on the latest iOS does not require any of the above steps... she basically leaves her phone settings at the factory defaults, she hordes dozens of apps... often times leaving them on/open and running... and her data usage is a FRACTION of what mine would be if I allowed my phone to remain on the iOS default settings.
So you can just use the 4s as a baseline, and for the purposes of your investigation... start by comparing the iOS parameters on the 4s versus any of the newer 5 models.
Good luck!! I appreciate your efforts, but I think its going to require a major overhaul of the iOS and Verison LTE protocol. You guys are going to get some really PO'd customers for all 3 of the iPhone 5 models... just a matter of time before this gets onto facebook, twitter, youtube and is more widely known.
But to answer your question more specifically. Generally, compared to most no I do not use apps. My phone is primarily a voice and text tool. The following are the Apps I have. I have taken the measures outlined above to deactivate their cellular use.
-Chrome www browser
-Ookla speed test
-Nutec data monitor
I will probably delete the shopHQ and Amazon apps after the holidays. I would delete most of the OEM apps if I could.
I honestly would like to acquire more apps, and use my 5c like how my wife uses her 4s. But I don't want to do that... for obvious reasons presented in this discussion.
My mom does not use her phone much, so we turned it off for the past few days, starting saturday afternoon.
We literally have the battery out of the phone.
It's a galaxy note 2.
When I check the usage breakdown with www.verizonwireless.com, they are charging her line with around 400-700 mb's of usage a day. The phone is OFF.
The customers sales rep then says everything they have recorded is valid.
Verizon is disgusting.
Yeah I downloaded the nutec data monitor app and have been using that as my "polygraph" / watch dog over the data Verizon is claiming on the My Verizon data use tracker. It works very well for this purpose. So far with my, 5c I haven't seen anything as overtly fraudulent as that... knock on wood.
Thank you for all of your hard work, muvotx. I do have another theory on what may be causing your higher data usage. Please check your email on the phone for any email stuck in outbox, not sent. It most commonly occurs with Exchange email accounts integrated with the iOS mail client, but can happen on others. This email will continue to try and resend which will take from the data allowance. If you find an email in your outbox, remove it and the data spike should disappear. Please keep us posted if that helps.
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