Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Do we still have to update by calling *228?
DSchumacher
Member

do we no longer have to update by calling *228?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: do we no longer have to update by calling *228?
vzw_customer_support
Customer Support

Hello DSchumacher,

I want to ensure you are able to update your towers with the latest PRL (Preferred Roaming list). If you have a 3G device, you would need to dial *228. As tikibar1 mentioned, on 4G LTE devices, the PRL is updated with your SIM card. To ensure you have the latest PRL, you can power your phone off and remove/reinsert the SIM card once a month or so. Are you experiencing any problems?

AndreaS_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: do we no longer have to update by calling *228?
tikibar1
Sr. Leader
Sr. Leader

No, you don't dial *228 to update the Preferred Roaming List on 4G LTE phones ... that function is handled by the SIM card.

0 Likes
Re: do we no longer have to update by calling *228?
vzw_customer_support
Customer Support

Hello DSchumacher,

I want to ensure you are able to update your towers with the latest PRL (Preferred Roaming list). If you have a 3G device, you would need to dial *228. As tikibar1 mentioned, on 4G LTE devices, the PRL is updated with your SIM card. To ensure you have the latest PRL, you can power your phone off and remove/reinsert the SIM card once a month or so. Are you experiencing any problems?

AndreaS_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: do we no longer have to update by calling *228?
DSchumacher
Member

No problems and thanks.

0 Likes
Re: do we no longer have to update by calling *228?
DSchumacher
Member

Thank you

0 Likes
Re: do we no longer have to update by calling *228?
tikibar1
Sr. Leader
Sr. Leader

You're welcome

0 Likes
Re: do we no longer have to update by calling *228?
lmbaker100190
Member

Hello 
I removing sim is not working. I still only have 2 bars in my home.


 

0 Likes
Re: do we no longer have to update by calling *228?
deloused
Sr. Member

You can't do anything to change that

0 Likes