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Dropped calls on Iphone 5
elaine1740
Member

Calls are dropped in my home.  zip code 77382.  what can i do?  I'm ready to trade in the phone and I've only had it 2 days.

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Re: Dropped calls on Iphone 5
vzw_customer_support
Customer Support

Hi elaine1740 - Dropped calls are never fun! Let's take a closer look. Is this only happening in your home? Does the performance improve outdoors? Are you constantly showing low bars or is it fluctuating? I look forward to your reply!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Dropped calls on Iphone 5
elaine1740
Member

tI only have 1 or 2 bars on my phone at all times.  I never had a dropped call on my dumb phone using the Verizon network.

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Re: Dropped calls on Iphone 5
vzw_customer_support
Customer Support

Thanks for sharing the additional information elaine1740. Let's get you the service you deserve. Can you try resetting the network on your phone, then test service? To reset the network on your phone simply click http://vz.to/16ZnIy8 If you are still experiencing difficulites with service, please feel free to reach out to us.


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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