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Factory delete data
tuffee
Member

  I need to delete my data as i am being asked for a passcode, which requirement appeared out of nowhere, as i have never had a passcode requirement. the Verizon Store told me i had to factory delete my data via itunes on my computer. i cannot even get to the proper place in Itunes to even find the "delete" section.

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Re: Factory delete data
vzw_customer_support
Customer Support

Hi Tuffee,

Oh no! I can certainly understand your frustration with unknown errors appearing as you attempt to factory reset your device. If the device is prompting for an unlock code that you don't know, then iTunes is the only place that will allow you to complete a restore. Power the device off, the follow these instructions to restore the device http://bit.ly/1yjRzRi .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Factory delete data
vzw_customer_support
Customer Support

Hi Tuffee,

Oh no! I can certainly understand your frustration with unknown errors appearing as you attempt to factory reset your device. If the device is prompting for an unlock code that you don't know, then iTunes is the only place that will allow you to complete a restore. Power the device off, the follow these instructions to restore the device http://bit.ly/1yjRzRi .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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