Hi there cggggg,
I am sure your son is incredibly excited to be traveling abroad, but we definitely need to get him connected so you guys can stay in touch! I'm sorry to learn that his Wifi connection is having concerns. Is he getting any sort of error message when he attempts to connect or is the Wifi option greyed out?
Have him completely forget the Wifi network: http://vz.to/19tc8RK
Then have him readd the network: http://vz.to/14ENKZ8
If he's still experiencing concerns we have a 24/7 Global Support team that he can reach for free from a landline. Here is the info on how to complete that call: http://vz.to/18oaptS
Keep me updated on his progress!
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