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Got an iphone5, can't get connected to wifi in London. Worked fine in USA. Help!
cggggg
Member

My son switched from a droid to an iphone 5 to use imessage and facetime while studying abroad in London. He can't get it connected to wifi and has tried the "settings". Help! has anyone else had this problem, or know how to solve it?

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Re: Got an iphone5, can't get connected to wifi in London. Worked fine in USA. Help!
vzw_customer_support
Customer Support

Hi there cggggg,

I am sure your son is incredibly excited to be traveling abroad, but we definitely need to get him connected so you guys can stay in touch! I'm sorry to learn that his Wifi connection is having concerns. Is he getting any sort of error message when he attempts to connect or is the Wifi option greyed out?

Have him completely forget the Wifi network: http://vz.to/19tc8RK
Then have him readd the network: http://vz.to/14ENKZ8

If he's still experiencing concerns we have a 24/7 Global Support team that he can reach for free from a landline. Here is the info on how to complete that call: http://vz.to/18oaptS

Keep me updated on his progress!

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

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