Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Got an iphone5, can't get connected to wifi in London. Worked fine in USA. Help!

My son switched from a droid to an iphone 5 to use imessage and facetime while studying abroad in London. He can't get it connected to wifi and has tried the "settings". Help! has anyone else had this problem, or know how to solve it?

Labels (1)
Re: Got an iphone5, can't get connected to wifi in London. Worked fine in USA. Help!
Customer Support

Hi there cggggg,

I am sure your son is incredibly excited to be traveling abroad, but we definitely need to get him connected so you guys can stay in touch! I'm sorry to learn that his Wifi connection is having concerns. Is he getting any sort of error message when he attempts to connect or is the Wifi option greyed out?

Have him completely forget the Wifi network:
Then have him readd the network:

If he's still experiencing concerns we have a 24/7 Global Support team that he can reach for free from a landline. Here is the info on how to complete that call:

Keep me updated on his progress!


Please follow us on Twitter @VZWSupport