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I Don't know how to use this stupid forum stuff but I'm not really sure what else to do to find out what's wrong.
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This is the right place, help is here now RogerP1961. I know it's important to have access to wi-fi. Have you been able to connect to your wi-fi in the past? When did this start? What error message when you try to connect? Does it work with other wi-fi connections?
AdaS_VZW
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I just finished writing a huge response on my phone that was no easy task only to have it kick me off this site when I hit the submit button. So I'm not typing in again, you will have to wait till tomorrow when I'm on my laptop, otherwise it won't be a nice response.
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Yes, I had AT&T since 1997 and I didn't have ANY issues at all, even had sprint for 2 days but we (my family and I) had spotty coverage with Sprint) so we then came to Verizon on Sept 20, 2014 and I have had issues since. My kids have had no issues with connecting with their WiFi.
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I don't get an error massage at allot just sits there like its searching and the little blue line goes nowhere, it will sit there forever!
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We certainly want our support to be hassle and frustration free! Does the device connect to other WiFi networks publically? Let's try to reset the network settings through Settings>General>Reset>Reset Network Settings.
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
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I have done this at least 3 times that I know of, once for Frontier, once for Verizon and onceyself before I called ether of them BUT, I will do it again just cause I'm a good chap.
Sent from my iPhone