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Has anyone else not got an email confirmation of their iPhone order
dsarnt
Member

I preordered the iPhone 5 last night although I haven't received an email confirmation of my order. I talked to an online associate who said my order had gone through. Also, I checked the order status of it and it says that it is being processed and expected to ship next Friday. I'm just waiting for my email receipt but I haven't received one. Anyone else having this problem?

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Re: Has anyone else not got an email confirmation of their iPhone order
gina7239
Sr. Member

You get an email I think when it's sent. Which could be next week or later. They don't charge you untill it's shipped.

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Re: Has anyone else not got an email confirmation of their iPhone order
bkral
Member

I am having the same issue. How did you get your order number to check your order status? I ordered at 3:05am, and then it showed the order went through, the lady on the phone says it went through, but I never got a single email from Verizon.

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Re: Has anyone else not got an email confirmation of their iPhone order
jojo122488
Member

I have the same issue and Verizon said that you should receive an email confirmation within 24 hours of ordering, but i was getting nervous about not having concrete info (and also having 2 different confirmation numbers from the CS phone rep) so I tweeted to @VZWSupport and they were a huge help!!!! They even called me to make sure that the order was confirmed. Great CS on twitter!

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Re: Has anyone else not got an email confirmation of their iPhone order
joeyjoeb1
Member

how did you get an order number

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Re: Has anyone else not got an email confirmation of their iPhone order
jojo122488
Member

i ordered it through the phone customer service because i have a business account and the online wasnt working so they gave me a confirmation # which didnt work..then i called back and got the actual order # so you might want to call customer service and see if they have it now..they might not have had it this morning. but my best advice is to maybe ask them on twitter because the response time was much quicker than sitting on hold for a verizon rep

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Re: Has anyone else not got an email confirmation of their iPhone order
joeyjoeb1
Member

I called and she texted me the confirmation number and has a delivery date of 9/21Is there a place I can check the info w this number?

-j- Sent from my iPhone 4s

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Re: Has anyone else not got an email confirmation of their iPhone order
jojo122488
Member
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Re: Has anyone else not got an email confirmation of their iPhone order
bkral
Member

It won't let me check my confirmation number on the order status page.

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Re: Has anyone else not got an email confirmation of their iPhone order
Karenn
Member

dsarnt wrote:

I preordered the iPhone 5 last night although I haven't received an email confirmation of my order. I talked to an online associate who said my order had gone through. Also, I checked the order status of it and it says that it is being processed and expected to ship next Friday. I'm just waiting for my email receipt but I haven't received one. Anyone else having this problem?

After you purchased your phone it should have said to wait 24 hours since there are many people ordering online

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