Help! My iPhone 5 just stopped working!

[tramel86]

My phone went dark, it won't turn on.  I plugged it in to my charger and nothing happened.  I can't get it to power off, so I can reboot.  Has this happened to anyone else?  If so, what did you do to fix it?

[dexman]

If the phone won't power up no matter what you do, you could take it to an Apple Store to see if they can do anything. Other than that, I would replace the phone. If you have insurance on the phone, contact the underwriter.

[vzw_customer_support]

My phone means everything to me, so let's get yours out of the dark. Were there any recent changes to the phone before this happened like a software update or new apps? Is there any physical or liquid damage to the phone?

RosanneM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[tramel86 · Accepted solution]

I went to my local Verizon Store and they were able to help me.  Thanks