Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Help me please!
onegoodphotographer

My phone went blank today. The screen is totally black. It won't charge and I do not know how to get the battery out. Can anyone help me?

Labels (1)
Tags (3)
0 Likes
1 Solution

Correct Answers
Re: Help me please!
koocamunga
Member

Try holding down both your home button and power button at the same time and see if an apple icon appears, if it does let go of both buttons as soon as possible that should reboot your phone without losing any info from the device, if none of that happens post back.

View solution in original post

0 Likes
Re: Help me please!
koocamunga
Member

What kind of a device do you have?

0 Likes
Re: Help me please!
onegoodphotographer

iPhone 5. Sorry.

>> Personal information removed to comply with the <<


Message was edited by: Verizon Moderator

0 Likes
Re: Help me please!
koocamunga
Member

Try holding down both your home button and power button at the same time and see if an apple icon appears, if it does let go of both buttons as soon as possible that should reboot your phone without losing any info from the device, if none of that happens post back.

0 Likes
Re: Help me please!
zixl
Member

This happens sometimes with iPhones. Just do a hard re-boot.

Push the top button and the Home button at the same. Keep holding them until you see the Apple logo, then release.

Usually takes about 10 seconds for the logo to appear. This should bring it right back!

0 Likes
Re: Help me please!
onegoodphotographer

Thank you very much. Worked after a few tries.

>> Personal information removed to comply with the <<


Message was edited by: Verizon Moderator

0 Likes
Re: Help me please!
koocamunga
Member

Np. Have a great day.

0 Likes
Re: Help me please!
onegoodphotographer

Thank you very much. This worked after a few tries.

0 Likes