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How do I get a new device even if I have an outstanding balance?
Marissa16
Member

I have so many problems with my iPhone 5s, there's just too many to type. But originally it said I could upgrade in January 2016 but now it's saying May. How do I convince Verizon to let me upgrade even if I have a balance due?

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Re: NEED A NEW PHONE
Snn5
Sr. Leader

By paying off your balance and then purchasing a phone either full price or elsewhere and bring it to Verizon.  You cannot upgrade until the end of a contract, if you are under contract.

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Re: NEED A NEW PHONE
Snn5
Sr. Leader

By paying off your balance and then purchasing a phone either full price or elsewhere and bring it to Verizon.  You cannot upgrade until the end of a contract, if you are under contract.

0 Likes