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How do I get the microphone back working during calls or How do I go about getting a replacement iPhone
NeiceyG7
Newbie
‎10-02-2016 05:13 AM

I'm having trouble making calls such as when people call me or I call them they cannot hear me but I can hear them. How do I fix the microphone in my iPhone 5c. And also how do I go about getting a replacement iPhone.

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Re: How do I get the microphone back working during calls or How do I go about getting a replacement iPhone
Weth
Legend
‎10-02-2016 10:08 AM

Was it damaged or get any type of liquid that penetrated the case? 

When did you buy it? 

Make sure nothing is in the headphone jack. Get an air blower and clean it out if anything is in there. 

If under Apple warranty, take it to Apple.  If not, then take it to a local iPhone fixit place or booth. Or buy a new phone. 

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Re: How do I get the microphone back working during calls or How do I go about getting a replacement iPhone
Weth
Legend
‎10-02-2016 10:08 AM

Was it damaged or get any type of liquid that penetrated the case? 

When did you buy it? 

Make sure nothing is in the headphone jack. Get an air blower and clean it out if anything is in there. 

If under Apple warranty, take it to Apple.  If not, then take it to a local iPhone fixit place or booth. Or buy a new phone. 

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Re: How do I get the microphone back working during calls or How do I go about getting a replacement iPhone
vzw_customer_support
Customer Service Rep
‎10-04-2016 05:27 AM

NeiceyG7 we want your phone to work for you. Let's get you some help. When did this begin? Does your device have any damage? Have you tried a soft reset (power button and home button at the same time until the apple logo appears)?


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