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How do you change billing password?
unitedwestand
Member

I just got an apple iPhone 5s...already had a verizon phone before this one.  I tried to change my billing password the next day on the my verizon website, account profile, but it says I am my current billing password is incorrect and won't let me change it.  I called *611 but they could not help with changing it on the website.  They could manually change it over the phone but they didn't know why it wasn't able to change it on the website.  Any ideas? 

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Re: How do you change billing password?
vzw_customer_support
Customer Support

We want to make sure you have full access into your account. You can always go into a corporate store locations http://bit.ly/3SdsA with a valid government-issued photo ID to get the billing system password changed. Once that is changed then you would be able to go to My Verizon: http://bit.ly/xB4iTc and click on the link that will state forgot password. That will then reset the log in password for My Verizon. Please keep us posted if you have any questions or concerns.

KevinR_VZW

Follow us on Twitter @VZWSupport

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Re: How do you change billing password?
vzw_customer_support
Customer Support

Hi unitedwestand,

Let's get this figured out! Were you attempting to change your billing system password or your My Verizon password? Since your original post, have you bee successful in updating the password? I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport.

Re: How do you change billing password?
cricketjam
Member

Why are they different and why is it something that has to be (removed) figured out? just (removed) tell me where I can change both of those. please.

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Message was edited by: Admin Moderator

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Re: How do you change billing password?
cricketjam
Member

It should be an easy option, as easy as it is for you (removed) crooks to take my money. That's all too easy a few clicks away, but I just want to change my (removed) password and I have to start a (removed) blog?

Edited as required by the

Message was edited by: Admin Moderator

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Re: How do you change billing password?
vzw_customer_support
Customer Support

We want to make sure you have full access into your account. You can always go into a corporate store locations http://bit.ly/3SdsA with a valid government-issued photo ID to get the billing system password changed. Once that is changed then you would be able to go to My Verizon: http://bit.ly/xB4iTc and click on the link that will state forgot password. That will then reset the log in password for My Verizon. Please keep us posted if you have any questions or concerns.

KevinR_VZW

Follow us on Twitter @VZWSupport

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