I can't see who's calling me

[Melbird]

I did something and now only get a green banner at the top which i have to tap to see who's calling me. I know I must have done something!! Help!

[Weth]

Did you try rebooting the phone

Hold the top power button in until you get a on screen switch to turn off - go ahead and slide to off.

Wait  minute.

Press the same power button in and hold until you see an Apple Logo - reboot underway.

Check phone call to see if it is fixed.

[vzw_customer_support]

Melbird,

You have come to the right place, because help is our middle name! Let’s make sure that you can see who’s calling ASAP. When did this issue start? What make & model phone do you have? Weth, provided a nice troubleshooting step. Have you been able to power the phone completely off & then back on?

AliciaS_VZW
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