Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
I have had Verizon network extender for more than 2 years, it does work as excepted with iPhone 5 16gb, however i recently add a new line (iPhone 5 64gb), the new phone is not usable at home when dial
amirebi
Member

I have had Verizon network extender for more than 2 years, it does work as excepted with iPhone 5 16gb, however i recently add a new line (iPhone 5 64gb), the new phone is not usable at home when dial #48 it says under coverage but calls drop after few second, any help please?

Labels (1)
0 Likes
Re: I have had Verizon network extender for more than 2 years, it does work as excepted with iPhone 5 16gb, however i recently add a new line (iPhone 5 64gb), the new phone is not usable at home when dial
vzw_customer_support
Customer Support

amirebi,

Hmm, that's definitely odd! Let's get your phone working as it should be! How many phones are connected to your network extender? Does your phone drop calls everywhere else?

KarenC_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: I have had Verizon network extender for more than 2 years, it does work as excepted with iPhone 5 16gb, however i recently add a new line (iPhone 5 64gb), the new phone is not usable at home when dial
amirebi
Member

There are only 2 phone, both of them are Verizon, I just tested if I turn of the LTE but still wifi on, then I can use the phone but I tested only once. I also tested if I turn off the extender no more drop call, but these happening to new phone not the older one. Btw both numbers are prepaid all set plan just in case it is important.

0 Likes
Re: I have had Verizon network extender for more than 2 years, it does work as excepted with iPhone 5 16gb, however i recently add a new line (iPhone 5 64gb), the new phone is not usable at home when dial
vzw_customer_support
Customer Support

amirebi,

Oh no, I am sorry to hear you are dropping calls even with the Network Extender. However, our Network Extender does not work with our prepaid plans or phones. I am sorry for any inconvenience.

KarenC_VZW
Follow us on Twitter @VZWSupport

0 Likes