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I haven't had service since last night. I reset the network settings, and my phone still does not work. Any suggestions?
jason_042003
Member

I haven't had service on my Iphone5 since last night.  I have reset network settings, and that didn't help.  any suggestion?@

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Re: I haven't had service since last night.  I reset the network settings, and my phone still does not work. Any suggestions?
Snn5
Sr. Leader

I have seen a lot of other Apple users asking if the phone's software is up to date as a first step.

Re: I haven't had service since last night. I reset the network settings, and my phone still does not work. Any suggestions?
nicholasbranson
Sr. Member


Not having service is one of those things that is very limited in what you can do on your own. The step you took as well as what Snn5 suggested are... pretty much it, other than making sure you paid the bill, lol. This will probably require a call in to customer care for network troubleshooting and/or perhaps a trip up to the store for a new sim.

Re: I haven't had service since last night. I reset the network settings, and my phone still does not work. Any suggestions?
nicholasbranson
Sr. Member

So just to clarify, no signal dots, cannot place calls or recieve calls, cannot send or recieve texts, and cant get any data without wifi?

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Re: I haven't had service since last night.  I reset the network settings, and my phone still does not work. Any suggestions?
vzw_customer_support
Customer Support

Hello jason_042003! I am sorry to hear of the trouble you are having with your phone service! I would be happy to check into this for you. What zip code are you in?

BryanS_VZW
Follow us at Twitter @vzwsupport

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