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I'm in Puerto Rico and can't call out, but I can receive calls and texts
Behique
Newbie
‎01-10-2015 05:28 PM

Hi, I'm in Puerto Rico and can text, but can't call out; I can receive calls, though. I come here a lot, and have not had this problem before. What's up?

Ben

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
Kathi131
Newbie
‎01-10-2015 07:49 PM

I am having the same problem!  I am in San Juan. I can get calls but cannot make them. I can text out and receive texts.

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
vzw_customer_support
Customer Service Rep
‎01-11-2015 05:51 AM

Behique,

Oh no! We want your services to be the last thing on your mind while you are travelling! Let's be sure your phone is set up correctly. Please follow these steps http://vz.to/1w8CFsu. Test and keep us in the loop with your progress.

SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
Behique
Newbie
‎01-11-2015 06:11 AM

Txs, Sandy, roaming was already active--- when I dial I get a message that says "Please enter the 10 digit phone number you are trying to reach"; my OS is 8.1.2.

What else can I try?

Txs,

Ben

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
Kathi131
Newbie
‎01-11-2015 07:08 AM

That did not help. My cellular talk and data roaming are both on. I am still unable to dial out.

Kathi

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
vzw_customer_support
Customer Service Rep
‎01-11-2015 08:11 AM

Kathi131,


That is so odd! Let's get this working for you. What model phone do you use? How long has this been going on?

SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
Kathi131
Newbie
‎01-11-2015 08:39 AM

iPhone6. I just arrived in PR yesterday and I have been unable to call out since arrival.

Kathi

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
vzw_customer_support
Customer Service Rep
‎01-11-2015 08:44 AM

Behique,

Thanks for double checking that! When you dial, are you dialling with this pattern 1 (area code)-(7 digit number) ex. 1-123-456-7890?


SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
Kathi131
Newbie
‎01-11-2015 09:08 AM

Yes

Kathi

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
vzw_customer_support
Customer Service Rep
‎01-11-2015 09:35 AM

Kathi131,

We hope you are enjoying your time in Puerto Rico. Please check your settings. Settings/Cellular/Roaming. Please make sure that Voice is on as well.


RobinD_VZW

Follow us on twitter @VZWSupport

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