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I'm in Puerto Rico and can't call out, but I can receive calls and texts
Behique
Member

Hi, I'm in Puerto Rico and can text, but can't call out; I can receive calls, though. I come here a lot, and have not had this problem before. What's up?

Ben

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
Kathi131
Member

I am having the same problem!  I am in San Juan. I can get calls but cannot make them. I can text out and receive texts.

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
vzw_customer_support
Customer Support

Behique,

Oh no! We want your services to be the last thing on your mind while you are travelling! Let's be sure your phone is set up correctly. Please follow these steps http://vz.to/1w8CFsu. Test and keep us in the loop with your progress.

SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
Behique
Member

Txs, Sandy, roaming was already active--- when I dial I get a message that says "Please enter the 10 digit phone number you are trying to reach"; my OS is 8.1.2.

What else can I try?

Txs,

Ben

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
Kathi131
Member

That did not help. My cellular talk and data roaming are both on. I am still unable to dial out.

Kathi

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
vzw_customer_support
Customer Support

Kathi131,


That is so odd! Let's get this working for you. What model phone do you use? How long has this been going on?

SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
Kathi131
Member

iPhone6. I just arrived in PR yesterday and I have been unable to call out since arrival.

Kathi

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
vzw_customer_support
Customer Support

Behique,

Thanks for double checking that! When you dial, are you dialling with this pattern 1 (area code)-(7 digit number) ex. 1-123-456-7890?


SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
Kathi131
Member

Yes

Kathi

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Re: I'm in Puerto Rico and can't call out, but I can receive calls and texts
vzw_customer_support
Customer Support

Kathi131,

We hope you are enjoying your time in Puerto Rico. Please check your settings. Settings/Cellular/Roaming. Please make sure that Voice is on as well.


RobinD_VZW

Follow us on twitter @VZWSupport

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