I'm in Puerto Rico and can't call out, but I can receive calls and texts

[Kathi131]

Voice and data roaming are on.

Kathi

[Behique]

Yep, and still I get the same message.

[Behique]

I phone 5; got into PR yesterday---that's when it started happening.

[vzw_customer_support]

Kathi131,

We want you to make those phone calls. What type of error message are you getting while making phone calls? Are you trying to call someone back in the US? Or someone in Puerto Rico?

RobinD_VZW

Follow us on twitter @VZWSupport

[Kathi131]

I have called both, people here with me and people at home in Maryland. I get a rapid busy signal. My friend with ATT is able to use her phone.

Kathi

[Behique]

It says "Please enter the 10 digit phone number you are trying to reach; don't use *69, etc."

I'm trying to call back home; problem is I've got business calls to make.

Txs for helping,

Ben

[vzw_customer_support]

Kathi131,

Let's get you in touch with everyone. Please make sure that you are dialing 1 then Area Code then the 7-digit U.S. number. If you continue to have issues you would need to reach out to our Global Support team free of charge here http://vz.to/17KseUf.

RobinD_VZW

Follow us on twitter @VZWSupport

[Behique]

Kathi, I finally got this fixed; I disabled "family plan" and that did it.

[yk2621]

I have a related question -- when you turn on roaming for voice and data, does it charge you extra?