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I'm sorry, but we're unable to authenticate your phone." I was instructed to try again later, and if that didn't work to try dialing
bwalter
Newbie
‎08-14-2015 08:18 AM

I tried to make a call and got this message I'm sorry, but we're unable to authenticate your phone."  I was instructed to try again later, and if that didn't work to try dialing #8899 of course the phone can't be authenticated so dialing that number is useless, I tried it. I rebooted and nothing and I really don't want to do a factory reset

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Re: I'm sorry, but we're unable to authenticate your phone." I was instructed to try again later, and if that didn't work to try dialing
vzw_customer_support
Customer Service Rep
‎08-16-2015 08:31 AM

bwalter,


Let's get your phone working right. Are you still having issues with the phone? Where are you located (zip)? Is the issue only with calls? Are you able to access data and text message? Do you have other lines having this same issue?


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I'm sorry, but we're unable to authenticate your phone." I was instructed to try again later, and if that didn't work to try dialing
mama23dogs
Legend
‎08-16-2015 10:54 AM

Where did the phone come from?

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Re: I'm sorry, but we're unable to authenticate your phone." I was instructed to try again later, and if that didn't work to try dialing
lynsienicolek
Newbie
‎10-29-2015 10:54 AM

I'm having same issue! I need help!!

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Re: I'm sorry, but we're unable to authenticate your phone." I was instructed to try again later, and if that didn't work to try dialing
lynsienicolek
Newbie
‎10-29-2015 10:58 AM

Done all the basic troubleshooting with Verizon and still nothing for a week

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Re: I'm sorry, but we're unable to authenticate your phone." I was instructed to try again later, and if that didn't work to try dialing
lynsienicolek
Newbie
‎10-29-2015 10:58 AM

Could u please help me? Having same issues

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Re: I'm sorry, but we're unable to authenticate your phone." I was instructed to try again later, and if that didn't work to try dialing
vzw_customer_support
Customer Service Rep
‎10-31-2015 11:09 AM

Help is here to get your phone in working order lynsienicolek . Where are you located? Is this a replacement phone we sent you or one that you purchased from a 3rd party store? Is this for prepaid services or postpaid?


KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I'm sorry, but we're unable to authenticate your phone." I was instructed to try again later, and if that didn't work to try dialing
vzw_customer_support
Customer Service Rep
‎10-31-2015 11:13 AM

Help is here for you. We want to resolve this calling issue for you. A week is too long. I apologize for the time. I have sent a private message. Please take a look and respond. We will get to work.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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