Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
I need help
bobby1984
Member

How do I access my PUK code if I am locked out of my phone? It says to call the carrier but I can not call anyone because it locked me out.

Labels (1)
0 Likes
Re: I need help
kaebfly
Leader

If you log in to My Verizon you should see it. Click on "Device" (you should see this in the options below "I Want To..."

Then you will see info that looks like this:

xxx-xxx-xxxx

Device Model: Apple iPhone 5 - x GB in Black

Device ID: xxxxxxxxxxxxxxxxxxx (SIM)

About My Device

Device Manual

Device Actions

Unlock SIM (PUK) Now

Click on the link under Device Actions. You will see your default pin and PUK. This is assuming that you have the iPhone 5...this doesn't appear to show for iPhone 4/4s

0 Likes