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I suspended my service without billing but
ginanoelle
Member

but it came back on today and added a another bill? How can I talk to rep but not finance team....Its Mothers Day but my phone should be suspended, why is it on and why cant I talk to live person?

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Re: I suspended my service without billing but
Snn5
Sr. Leader

I remember AT&T letting users use the phone on Mother's Day a few years back.  It was a one-day only thing.  IDK how true it might be in this case with Verizon this year, but if a line is suspended, you might have to talk to financial services.

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Re: I suspended my service without billing but
Weth
Sr. Leader

How lon has your service been suspended?  Suspension is only for 90 days at a time.  

Re: I suspended my service without billing but
ginanoelle
Member

3 days

Sent from my iPhone

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Re: I suspended my service without billing but
ginanoelle
Member

Wow thanks didn't even think of that at all....moms day mayb....thanks a lot !!

Sent from my iPhone

Re: I suspended my service without billing but
vzw_customer_support
Customer Support
It's important that your account reflects the suspension, ginanoelle. Does the line show that it is suspended on My Verizon? You also mentioned receiving a bill. Does the bill show charges for a month in advance? If so, did you suspend your line during your bill cycle?

AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: I suspended my service without billing but
ginanoelle
Member

Thank you, I suspended it and then bill went out, so I am guessing my bill

stops now?

On Mon, May 11, 2015 at 7:02 AM, Verizon Wireless Customer Support <

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Re: I suspended my service without billing but
vzw_customer_support
Customer Support
Hello ginanoelle,

I can clarify! When you suspend your line, the billing stops starting on that day. Any unused days you have been billed for will be refunded on your next bill cycle.

MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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