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IPhone 5 stuck in "waiting for phone"mode
Normal12
Member

IPhone 5 - had to do system restore - now it has shut down again and will only come up when hooked to computer -- go through system restore again and it gets stuck in "waiting for iphone" mode. Apple insignia and blank status bar showing on phone screen

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Re: IPhone 5 stuck in "waiting for phone"mode
vzw_customer_support
Customer Support

Oh no, having phone issues is no fun Normal12 but we can help get this resolved. Is the phone damaged? Is the charging port loose or damaged? Let's try a few steps, first try pressing and holding the Sleep/Wake button until the Apple logo appears. If the screen does not wake up try this next. Try and reset the device by pressing and holding the Sleep/Wake button and the home button at the same time for at least ten seconds, until either the Apple logo or the battery symbol appears. If that doesn't work, try this. Connect iPhone via AC power and reset the device again. Press and hold the Sleep/Wake button and the home button again at the same time for at least ten seconds, until either the Apple logo or the battery symbol appears. If that does not resolve issue, leave the device connected and let it charge for at least 15 minutes. If you continue to have issues, I recommend taking the phone to a Verizon Wireless corporate store or Apple store for evaluation and replacement options. Please keep us posted.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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