Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
IPhone 5s
DWJ1221Y
Member

I am unable to turn off / power down my IPhone 5s with the button on top or the slide button on the screen.

Labels (1)
0 Likes
Re: IPhone 5s
vzw_customer_support
Customer Support

Oh no! Sorry to learn of the issue with powering off your iPhone. Let's see what we can do. When did this start? Was there any changes to the device such as a software upgrade? Any liquid or physical damage to the phone?

AnthonyM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes