Talk about strange, tkidder. Let's get to the bottom of this. There could be software issue with your device. Has your phone ever been replaced.
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Hi there tkidder!
Thank you for the additional information. Based on your screen shot it seems your device is on the current iOS7. Please try a master reset on your device: http://vz.to/1cfZDog Please ensure your have your information backed up.
If the issue persist we may need to replace the device. Does your phone have any physical or liquid damage? How long have you had your phone?
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Thank you for offering these details, tkidder. Was this happening before the iOS 7 update? As you have already attempted a restore, I would like to review your warranty options in detail. Please follow me back and send a Direct Message with your name and mobile number. I look forward to getting this resolved.
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OK, so it's been a few weeks and I did the hard reset. And unfortunately, now the phone has other major issues. Delay in receiving texts and phone randomly shutting off or rebooting. It's a mess. What can I do now?
I'm very sorry more issues have occured. Thank you for all the troubleshooting you've done. Please accept my follow and follow me. Then private message me your mobile number and I will review your replacement options.
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