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International texting problems

I can make and receive local and international calls. I can send and receive local text messages. I can receive international text messages but cannot send them. I have an International calling and texting plan.

iMessage works fine as does Viber. I have been in contact with Verizon and have been told everything is working fine. They say my text messages are being sent. But none of my international contacts receive them. My international contacts have service providers that are on the Verizon list and they all can receive international texts.

I also contacted Apple and they said the problem was with Verizon as the phone works fine.

Does anyone else have this or a similar issue? It's very frustrating.

Any assistance would be greatly appreciated.

Many thanks

Labels (1)
Re: International texting problems
Customer Support

I'm very sorry to hear that some of your messages aren't going thru. Let's get this fixed. Thanks for all the troubleshooting you have already done. Please delete all old messages. Then delete the contact and reenter with the full 10 digit number. Then follow this link on how to send a message to the correct country:

If the message isn't received, I would recommend having the person who is not getting the text to contact their wireless carrier to further troubleshoot.

Thank you
Please follow us on twitter @vzwsupport

Re: International texting problems


Thanks for the reply. I'm still having the same difficulty. I have

an Irish cell phone with me. I can send texts from this to my wife's Verizon cell and receive them but still can't do this with my cell. I can call Irish cells and other phones from my US cell. Any assistance would be very much appreciated. It's very frustrating especially as I am paying for this service.



Sent from my iPhone