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Invalid SIM Message
satu1234
Member

My Prepaid iPhone 5s keeps telling me "Invalid SIM" or "SIM failure". What can I do to make it stop?

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Re: Invalid SIM Message
vzw_customer_support
Customer Support

That is indeed troubleing to hear that your phone is no longer recognizing the SIM card, satu1234. Let's get you the help you deserve. I do recommend reaching out to our Prepaid team at 888-294-6804. You can also visit a corporate Verizon store for a new SIM card. Find the nearest store here http://vz.to/1lxpt2q

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Invalid SIM Message
testerrants
Member

are you sure your device is not locked ?

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Re: Invalid SIM Message
vzw_customer_support
Customer Support

That is indeed troubleing to hear that your phone is no longer recognizing the SIM card, satu1234. Let's get you the help you deserve. I do recommend reaching out to our Prepaid team at 888-294-6804. You can also visit a corporate Verizon store for a new SIM card. Find the nearest store here http://vz.to/1lxpt2q

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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